Event Cancellation Information
Perth Children’s Hospital Foundation regrets to advise that we have made the decision to cancel Euroz Big Walk for Perth Children’s Hospital Foundation 2020 in response to the Coronavirus.
It is not a decision we have taken lightly and I’m sure you are just as disappointed as we are. However, as a health promotion charity our priority will always be the health and wellbeing of the WA community. This is why under advice from senior health experts we believe it is not in the best interests of the community to continue with this event given the ongoing presence of COVID-19 (Coronavirus) in our community.
As a Foundation this is a significant fundraising event for us so if you would like to generously donate your registration fee to the Foundation we would be very grateful. If this is the case you do not need to do anything further and we thank you for your support. You will receive a donation tax receipt by May 30, 2020.
If you would like your registration fee refunded please click here.
Why have you cancelled?
As a health promotion charity PCHF takes the health and wellbeing of the community very seriously. In this heightened phase of COVID-19 (more commonly known as Coronavirus), we feel it's appropriate to take steps to ensure we protect this wherever we can. For this reason and after advice from senior health experts, we have cancelled this year's Euroz Big Walk for Perth Children’s Hospital. We haven’t taken this decision lightly and we share the disappointment that we know will be felt by everyone involved.
Will the event be held at a later date?
No decision has been made about holding Euroz Big Walk for Perth Children’s Hospital Foundation later this year. For now it is confirmed as cancelled on Sunday 15 March.
How can I get more information about COVID-19 (Coronavirus)?
For updates regarding COVID-19 please visit https://www.healthywa.wa.gov.au/coronavirus
Will my registration fee be refunded?
Yes, you can choose to have your registration fee refunded. Refunds will start being processed as of Monday 16th March. Usually, the refund appears within 4 business days but it can take up to 7 business days to appear. Please be patient and if it doesn't appear please contact us on (08) 6456 5550 or firstname.lastname@example.org.
This event is an important fundraising event for the organisation so if you would like to donate your registration fee to the Perth Children’s Hospital Foundation we would be very grateful. If this is the case you don’t need to take any further action and we thank you for your generous support. You will be sent a donation tax receipt by May 30, 2020.
When will I receive my refund?
Refunds will be processed from Monday 16th March. You will receive a confirmation receipt when the refund is processed letting you know that this has been completed.
Where will my refund be sent?
Your refund will be processed back to the original payment method you used to pay for your registration.
Can I get my refund sent somewhere else?
Unless your refund fails, we cannot process your refund to any other card or account. If your refund does fail we will contact you directly with instructions on how to proceed.
My card has expired or cancelled. What should I do?
We will attempt to process the refund onto the original card as a first step. If the card has expired and you have been issued with a new card it may still be accepted and redirected by your bank. If it is not accepted we will contact you directly with instructions on how to proceed.
Can I donate my registration fee to Perth Children's Hospital Foundation?
Yes, that would be a very kind gesture. If you would like to do so you don’t need to take any further action and we thank you for your generous support. You will receive a donation tax receipt by May 30th, 2020.
Can I transfer my registration to next year's event?
At this stage, we’re focusing on managing the 2020 registrations only. We’ll be sure to keep everyone aware of our Euroz Big Walk event in the future.
Can I get my fundraising donation refunded?
As a Foundation this is a significant fundraising event for us so if you would like to generously honour your fundraising donation to the Foundation we would be very grateful. If this is the case you don’t need to do anything further and we thank you for your support.
If you do wish to receive a refund for your fundraising donation, please click here. If you do receive a refund for your fundraising donation, you will be required to destroy your original donation tax receipt.
Can I still make a donation?
Yes, we would be very grateful. As a Foundation this is a significant fundraising event for us so if you would still like to donate you can sponsor someone who has a fundraising page, or donate directly to the event, here.
What happens to my fundraising page?
Your Fundraising page will remain open and active until 9:00am Friday 22nd March. Your supporters can still donate to your fundraising page here.
I did not receive my t-shirt, can I still collect this?
Yes, all participants who had yet to receive their t-shirts will have their t-shirt posted in due course.